Wizie

Today every organization is looking for the most cost effective ways of handling customer service in the most professional and appealing manner across multiple interaction channels such as phone, email, web etc. An effective solution is a solution which has an ability to manage multiple contacts thereby reducing the operational and support costs of the organization and promoting the organization’s ability to understand their customer’s needs and further using the information effectively to promote the customer satisfaction, loyalty and its own organizational profitability. At the same time with an effective solution organizations can decrease their costs per call, agent turnover, call talk time and minimize their overheads. Our primary focus is the ‘Customer’ and it is this focus which drives us to rigorously and effectively to train our agents on Products and Solution that we have to offer, so that our customers receives world class products and services.

Our key strength lies in our infrastructure. We have our own VoIP Infrastructure; servers etc which helps us leverage the infrastructure for all Voice dialing (Inbound and Outbound). Our state of the art technology includes:

• The perfect script creation
• Automated caller identification and distribution
• IVR and world class call routings
• Call monitoring, call transferring/forwarding etc
• Reporting modules and best support team
• Can be easily configured with outlook
• Can be integrated with CRM
• Call Monitoring Solutions
• Predictive Dialers
• Call transfer/forwarding etc

These are a part of the some of the highlights of our call centre solutions.
For more details, please logon to www.voxpipe.com